Your Privacy is Protected
by pantas33

1. Information We Collect

pantas33 collects various types of information to allow us to provide a safe, smooth and orderly online betting service. The types of information collected are as follows:

Account Registration Information

• Full name as shown on your MyKad or valid identification document
• Date of birth for age verification purposes (21 years and above)
• Active email address
• Mobile phone number for two-factor verification and important communications
• Username and password chosen by you (passwords are stored in hashed form)

Identity Verification Information

• Copy of MyKad or passport for the KYC (Know Your Customer) process
• Proof of current residential address if required
• Information relating to the e-wallet or bank account used for deposits and withdrawals

Platform Usage Information

• Betting records, deposit and withdrawal transaction history
• IP address, device type, operating system and web browser details
• High-level location information (state or country) for responsible use monitoring purposes
• Login and logout session records

2. Purpose of Data Use

Every piece of information collected by pantas33 is used lawfully and responsibly. The following are the main purposes for which your data is used:

3. Data Sharing with Third Parties

pantas33 does not sell, rent or disclose your personal data to third parties for commercial marketing purposes. However, in certain limited circumstances, data sharing may occur:

• Payment Service Providers — Payment gateway providers that process your financial transactions need to receive minimum transaction information to process deposits and withdrawals.
• Game Software Providers — Gaming platform providers that power certain parts of the pantas33 platform may receive session data required for game functionality.
• Regulatory Authorities — Licensing bodies, law enforcement agencies or courts may require certain information based on valid legal requirements.
• Anti-Fraud Services — Identity verification and fraud prevention service providers that help us maintain platform security.

4. Data Security Measures

pantas33 implements multiple layers of technical security and procedures to protect your personal data from unauthorised access, loss or misuse:

• 256-bit SSL encryption for all communications between your browser and pantas33 servers
• Password protection using irreversible hashing algorithms
• Two-factor authentication (2FA) available for all player accounts
• 24-hour account activity monitoring to detect unusual access
• Server infrastructure hosted in an isolated environment with layered access controls
• Regular security audits by independent parties to ensure compliance with the latest security standards
• Internal access control policies that restrict employees to only the data needed for their role

5. Data Retention Period

pantas33 retains your personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required by applicable legal and licensing obligations.

Generally, active account data is retained for the duration your account is active and for several years after account closure to meet financial record-keeping and audit requirements. Financial transaction records are kept in accordance with international licensing standards, which may require records to be retained for a longer period.

When data is no longer needed, we will permanently delete or anonymise it using secure data disposal procedures.

6. Cookies and Tracking Technologies

pantas33 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device by your web browser.

Types of cookies we use:

• Session Cookies: Required to maintain your login session and allow the platform's basic functions to work correctly. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Store your chosen settings such as display language and game preferences so you do not need to reconfigure them each time you log in.
• Security Cookies: Help detect and prevent fraudulent activity and keep your session secure while you play.
• Analytics Cookies: Collect anonymous usage data to help us understand how players interact with the platform for improvement purposes.

You can manage cookie settings through the privacy options in your web browser. However, disabling certain cookies may affect the functionality of some parts of the pantas33 platform.

7. Your Personal Data Rights

As a pantas33 player, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right of Rectification: If your data is inaccurate or outdated, you have the right to request prompt correction.
• Right of Erasure: In certain circumstances, you may request that we delete your personal data. This request is subject to the legal obligations and licensing requirements we are bound by.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances, such as when you are disputing the accuracy of your data.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request that your data be provided to you in a machine-readable format.

To submit any request relating to the rights above, please contact our customer support team via live chat or the support email.

8. Child Protection and Age Restrictions

Every account registration requires age verification. If we find that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

Parents and guardians who become aware that their child has registered an account at pantas33 are requested to contact our support team immediately so that appropriate action can be taken without delay.

9. Amendments to This Privacy Policy

pantas33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, relevant legal requirements, or improvements to the services we offer.

Any material amendments will be communicated to registered players via in-platform notifications or through their registered email. The effective date of the amendment will be clearly stated at the top of this policy.

Continued use of the pantas33 platform after the effective date of such amendments will be considered as your acceptance of the amended Privacy Policy.

10. Contact Us for Privacy Enquiries

If you have any questions, concerns or requests relating to this Privacy Policy or how pantas33 handles your personal data, our support team is available to assist you 24 hours a day, 7 days a week.

You can reach us via:

• Live Chat: Available directly on the pantas33 platform, handled in Malay and English
• Email: [email protected]

We strive to address every privacy-related enquiry accurately, transparently and within a reasonable timeframe.